How To Find Sap Notes
Automatic SAP Note search for IT service management
Get a list of relevant SAP Notes attached to your incidents
Whenever you run across an incident in SAP, the get-go affair to do is to cheque if it is a trouble in the standard SAP code or in your custom developments. If it is a standard SAP problem, your SAP analysts volition look for a relevant SAP Note (correction or knowledge base article) using the back up website of SAP.
SAP has realized that this is a chore that can be automated in some cases. They have introduced automatic SAP Note search for 3 distinct scenarios:
- Automated Note Search Tool (ANST) – a tool that allows SAP end users or analysts to brand a "recording" of the incident (reproduce the issue) and perform a search based on the execution logs
- Operation Assistant Note and KBA Search (PANKS) – which performs a search based on the error message details
- Runtime errors (short dumps – ST22) – a search button is added which uses the problematic source lawmaking position equally a search criteria
Withal, these tools are not integrated with external ITSM platforms or SAP Solution Manager Service Desk-bound. All of them require transmission execution and some sort of technical expertise from the end user.
Our Ticket System for SAP can perform an automatic SAP Notation search and attach the list of relevant SAP Notes to tickets created in an external ITSM tool or in SAP Solution Manager Service Desk.
Attach SAP Annotation search results to tickets
The cadre feature of our SAP improver is that SAP end users tin can submit errors straight from SAP to any ticketing tool and the program attaches all relevant information to the created ticket. This is at present further enhanced with the results of the automated SAP notation search fastened equally an HTML file.
The SAP end user does not demand to do annihilation, everything happens in the background. Simply submit an error report from SAP as usual.
How does the search piece of work?
Our add-on uses the built-in functionality to search for SAP Notes (requires basis release 7.00 or later on). The search criteria is constructed from the post-obit elements:
- Subject line contents for a total-text search (optionally together with the electric current transaction code)
- Components of the SAP system with versions taken into business relationship
- Application component of the problematic screen
- Implementation status in the current system
This allows the programme to retrieve SAP Notes that are relevant for the affected SAP arrangement and running plan, without displaying SAP Notes that are already implemented or are non valid for your SAP component version.
Transmission search
Advanced users can override the automatic search manually by pressing a push button on the primary screen. That will call a SAP Note search written report where they can change the filter criteria as they want and attach the results of their transmission search instead of the automatic i.
Benefits
All this will result in less transmission effort and ofttimes a quicker ticket resolution, as the solution may be attached already to the generated ticket.
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Source: https://sta-technologies.com/automatic-sap-note-search-for-it-service-management/
Posted by: davisexter1987.blogspot.com
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